Katy Folley Wellness

• All Bookings should be made via the online booking form

• Deposits( as specified on the online booking form) or full payment must be made to secure a booking

• Once you have received your confirmation email please complete the forms attached ( consent and medical history) Katy Folley Wellness has the right to cancel your appointment if the pre assessment forms are not completed - A reminder will be sent regarding the appointment and to complete the forms 48 hours prior to the appointment time

• Payment is due prior to your appointment and can be paid by bank transfer or by card on the day 

• Appointments will take place at the clinic 5 Hartswood Close, Brentwood CM14 5AB, unless it is an online consultation in which case you will be emailed a link in your confirmation email

• If Katy Folley is unable to complete your appointment due to unforeseen circumstances, she will give as much notice as possible and will contact you to reschedule your appointment.

•  If you have booked a course/ block of appointments payment for all sessions is due prior to the commencement of the course. 

• If the client is late for any treatment, class, workshop or session, the time will not be extended and will finish at the set time.

• If the Client late and there is less than half the session left, the appointment it will be classed as a no show and cancelled. 

• If the practitioner is late the session will be extended and we will ensure you have everything you need from your booked appointment​

• Gift Vouchers - All paid for gift vouchers have a 6 month expiry date and must be used within this time. In the event of a competition or promotional event- vouchers will be given a 3 month expiry date. We respectfully ask that all vouchers are used within the time frame allocated as extensions will not be given. In the event of an unforeseen circumstance, this will be dealt with at the discretion of the management but cannot be guaranteed. 

• Katy Folley Wellness reserves the right to refuse treatment for vouchers that have gone past their date of expiry.

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